Phoenix Trees

Privacy Policy

Kent & Medway tree surgeons

Last updated: 14 August 2026

1. Who we are

This privacy policy explains how Phoenix Trees (“we”, “us”, “our”) collects and uses your personal information when you visit our website [phoenixtrees.co.uk], contact us, or use our tree surgery services across Kent and Medway.

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Phoenix Trees is the data controller responsible for your personal information.

You can reach us at:

• Business: Phoenix Trees
• Email: info@phoenixtrees.co.uk
• Phone: 07540 941120

2. The information we collect

Information you give us

When you fill in the contact form on our website, call us, or email us, we may collect:

• your name;
• your phone number;
• your email address;
• the service you are interested in and any details you give us about the trees, hedges or work required;
• your address or the location of the work, if you provide it so we can quote or visit.

Information we collect automatically

When you use our website we collect limited technical and usage information through cookies and Google Analytics, such as:

• your device type, browser and operating system;
• your IP address (usually shortened so it does not identify you);
• the pages you view, how long you stay and how you move through the site;
• the website or search that referred you, and your approximate location (town or region).

We use this to understand how the site is used and to improve it. We do not use it to identify you personally.

3. How we collect your information

• Directly from you when you complete our contact form (powered by Contact Form 7), call us, or send us an email.
• Automatically through cookies and Google Analytics as you browse the website.

4. How we use your information, and our legal bases

Under the UK GDPR we must have a lawful basis for using your personal information. We rely on the following:

• To respond to your enquiry, prepare a quote and arrange a visit – our legitimate interests, and taking steps at your request before entering into a contract.
• To carry out and manage the tree work you ask us to do – performance of our contract with you.
• To measure and improve our website – your consent for analytics cookies, and our legitimate interest in running an effective website.
• To keep business, accounting and tax records, and to meet legal duties – compliance with our legal obligations.
• To deal with a complaint, dispute or insurance claim – our legitimate interests and, where relevant, to establish or defend legal claims.

5. Cookies and Google Analytics

Our website uses cookies, which are small files stored on your device. Some are needed for the site to work; others help us understand how visitors use it.

We use Google Analytics, a service provided by Google, to collect anonymised statistics about how the site is used. Google Analytics sets cookies and processes usage data on our behalf. Where required, we ask for your consent through our cookie banner before analytics cookies are set, and you can withdraw or change your choice at any time.

You can control cookies in the following ways:

• adjust or decline non-essential cookies through our cookie banner;
• change the cookie settings in your web browser to block or delete cookies;
• opt out of Google Analytics across all sites using Google’s browser add-on at google.com/dlpage/gaoptout.

You can read how Google uses information from sites that use its services at policies.google.com/privacy.

6. Who we share your information with

We do not sell your personal information. We only share it where necessary, with:

• Google – which processes website analytics data on our behalf;
• our website host and email provider –PCP Web Hosting UK Limited, who store the site and handle contact-form messages;
• professional advisers such as our accountant or insurer, where needed;
• your insurer or a third party where you have asked us to, for example to support an insurance claim;
• authorities or regulators where we are required to by law.

7. Sending information outside the UK

Some of our providers, including Google, may process your information on servers outside the United Kingdom. Where they do, we rely on appropriate safeguards recognised under UK data protection law, such as an adequacy decision or standard contractual clauses, so your information stays protected.

8. How long we keep your information

• Enquiries that do not lead to work: we keep contact-form and email enquiries for up to and then delete them.
• Customers: where we carry out work, we keep records for up to [6 years] after the work to meet accounting, tax and legal requirements.
• Website analytics: retained in line with the retention period set in our Google Analytics account.

9. How we keep your information secure

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your data safe and limit access to those who need it.

10. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, where there is no reason for us to keep it;
• ask us to restrict or object to how we use your information;
• ask us to transfer your information to another provider, where this applies;
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, contact us at info@phoenixtrees.co.uk or on 07540 941120. We will respond within one month.

11. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.

12. Children

Our website and services are aimed at adults and are not directed at children. We do not knowingly collect information about children.

13. Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. Please check back occasionally to stay informed.

14. Contact us

If you have any questions about this privacy policy or how we handle your information, please get in touch:

• Email: info@phoenixtrees.co.uk
• Phone: 07540 941120